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Dogs are dogs. We get it.
Leashes get chewed through, shut in car doors, or just get a little too well loved. When yours gets there, send us a photo and we'll send you a code for 40% off a new one. We want it to be easy to always have a leash you love.
Tell us what happened.
Fill out the form with a sentence or two about what happened. We'll reply by email, ask for a photo of the damage, and send your code within a few business days.
Watch for our reply from hello@hambospups.com.
The questions we actually get.
What does the Accident Replacement Program cover?
Damage from everyday dog life: chewing, car doors, and tailgates. Send a photo of the damage and we'll send you a code for 40% off a new one. We can't cover lost gear, because we have to see the damage to replace it.
Do I need a receipt?
No. Just tell us where you got it and how long you've had it. Gifts count, and so does gear from the shops that carry us.
Can I use the 40% on something different?
No. The code is for a new version of the piece that got damaged. If your dog chewed through a 6 ft leash, it's 40% off a new 6 ft leash.
Does free shipping still apply?
Yes, if your order is over $50 after the discount. Under that, shipping is calculated at checkout. The replacement code can't be combined with other discount codes.
Do I have to send the damaged one back?
Usually not. We don't repair damaged gear, so once it's damaged, please stop using it. Once in a while we'll send you a prepaid return label so we can take a closer look at what happened.
What if there is a defect with my product?
It's rare, but if something fails because of a mistake in how it was made, that's on us. We'll replace it for free and fix the problem on our end. Normal wear and tear isn't a defect, but that's what the 40% code is for. Use the same form and tell us what happened.
Why do you do this?
Because things happen, and if you liked the gear, we want you to keep using it. We'd rather you walk on a new one than give up on something that worked for you and your dog.
If something fails because of how we built it, we make it right.
No receipt needed. Send a photo, tell us what happened, and we'll send a new one.