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Frequently asked questions.

Short answers. If your question isn't here, email hello@hambospups.com and we'll write you back.

Choosing a leash

5 questions

Which Hambos leash should I choose?

Best for runs, hikes, or a dog that pulls hard: the Hands Free 3 in 1 ($63 for 8 ft, $65 for the X-Long 10 ft). Best for everyday walks: the PNW Leash 6 ft Mid-Grip ($44), our everyday bestseller. Best for keeping a dog close on busy sidewalks: the 4 ft ($35) or 5 ft ($38). Best for recall training: a Drag Line in 15, 25, or 35 ft ($48 to $68).

If you're between two, email hello@hambospups.com and we'll help you pick.

What is the best leash for running with my dog?

Best for running: the Hands Free 3 in 1. It clips around your waist with a quick-release buckle, so you can unclip yourself without unclipping your dog.

What is the best leash for hiking?

Best for most hikes: the Hands Free 3 in 1 or the 6 ft Mid-Grip. Hands Free leaves your hands open for trekking poles, a camera, or scrambling. The Mid-Grip is better when you want simple, direct control.

What lengths do your leashes come in?

PNW Leash: 4 ft ($35), 5 ft ($38), and 6 ft Mid-Grip ($44). Hands Free 3 in 1: 8 ft ($63) and X-Long 10 ft ($65). Drag Line: 15 ft ($48), 25 ft ($58), and 35 ft ($68).

Take the X-Long if you're especially tall or just want a roomier fit, walk a small dog, wear it crossbody over a winter coat, or want more line for recall work.

Do you make a short handle for close control?

Yes, the Grab Tab ($18). It's a short Biothane handle with an auto-locking carabiner that clips to a collar or harness. It weighs 1.2 ounces, so it can stay on all day.

Best for stepping aside for a bike, crossing a busy street, or holding your dog close for a moment.

Materials & care

4 questions

Is Biothane better than nylon for dog leashes?

For wet, muddy, or daily use, yes. Biothane is a coated webbing that's waterproof to the core, so it won't soak up water or hold odor, and you wipe it clean instead of washing it. Nylon soaks up water and starts to smell over time.

Ours is BioThane made to our spec, rated to an 825 lb break strength, with a softer hand than the standard pet webbing. More on our Materials page.

Is the material waterproof?

Yes. The fibers are sealed inside the coating, so nothing soaks in. It won't absorb water or hold smell, and mud rinses right off.

Is the hardware rust-proof?

No metal is truly rust-proof, but ours is corrosion resistant. The carabiners are aluminum with a stainless steel spring. Rinse everything with fresh water after salt water, sand, or mud and it'll last longer.

How do I clean my leash?

Wipe it down with a damp cloth. Add a little dish soap and warm water if things get really mucked up. Never use oil or leather conditioner. Biothane doesn't need either, and both can break down the coating.

Durability & replacement

3 questions

Are Hambos leashes chew-proof?

No leash is chew-proof, and we won't tell you ours is. Don't leave it alone with a bored chewer. If you've had a chewing accident, see our Accident Replacement Program.

What if my leash breaks or gets chewed?

Fill out the form on the Accident Replacement Program page and attach a photo of the damage. We'll email a code for 40% off a replacement within a few business days. We don't repair damaged gear, and lost gear isn't covered.

What if there is a defect with my product?

It's rare, but if something fails because of a mistake in how it was made, that's on us. We'll replace it for free and fix the problem on our end. Normal wear and tear isn't a defect, but that's what the 40% code on the Accident Replacement Program is for. Use the same form and tell us what happened.

Ordering & shipping

3 questions

How long does shipping take?

Every piece is sewn by hand in our Seattle shop. In-stock orders leave within 3–5 business days, and most go out same or next day. Out-of-stock items take 2–3 weeks. Free shipping over $50 in the lower 48.

Can I return something I don't want?

Yes. Unused gear can come back within 30 days. You cover the return shipping, and there's a 20% restocking fee. Used gear we can't take back, because we can't resell it.

Can I cancel or change my order?

You have 24 hours to change or cancel your order. We're quick to process orders, and once it ships we can't change or cancel it.

About Hambos

4 questions

Where are Hambos Pups leashes made?

Seattle, Washington. Danielle designs every piece, and a small team builds them by hand in our shop. The whole story is on Our Story.

Where can I buy Hambos Pups in Seattle?

Online at hambospups.com, at our booth at Pike Place Market, and at independent shops around the PNW.

We're at the booth several days a week, and the days change. Check our Instagram before making a special trip.

Do you do wholesale?

Yes. Devin runs our wholesale accounts. Email wholesale@hambospups.com or see our wholesale page.

Do you make a dog harness?

Yes. The PNW Dry Harness comes in Small, Medium and Large, in our five colors or Random.

Still have questions?

We're happy to help.

Drop us a line and we'll write you back, usually within a couple of business days.

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